Improving Government Services

Publications

Reports that recommend improvements to government decision-making and administrative practices, as well as guidelines and information for complainants and the public.

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Information for Agencies

Resource materials to help agencies develop best practice policies and procedures.

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Working With Stakeholders

We work with agencies and other stakeholders to improve services in response to specific complaints and as part of general initiatives.

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  • 2014 – 15 Ombudsman Annual Report (PDF 1.51MB)

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    Download 3rd Dec 2015

  • Surveillance Devices Compliance Report (Second report 2015)

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    Download 21st Sep 2015

  • ‘Let there be light’ – Response by Department of Housing and Power and Water to widespread incidents of damage to electricity meters in a remote community (June 2015)

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    Download 16th Sep 2015