An office of last resort.
The Ombudsman’s office is a place of last resort.
Before making a complaint to us you are encouraged to take all possible steps to resolve your concerns directly with the relevant department. We will not normally investigate a complaint until you have exhausted all regular avenues of appeal or review available. We will assist you to make contact with the appropriate person within a department if needed.
Complaints concerning the conduct of members of the Northern Territory Police are not subject to the same restrictions. The Ombudsman Act specifically requires both the Commissioner of Police and the Ombudsman to notify each other of the details of any complaint they receive. The complaint will then be handled dependent on its seriousness. More information regarding Police complaints.