Disability

Where to complain about –

Discrimination:

(see Discrimination)

Services:

If the services are provided by the Department of Health and Community Services, make your initial complaint to the office staff in the section you are dealing with. If you are not satisfied with the response of the staff, your complaint can be made to the Health and Community Services Complaints Commission.

Health and Community Services Complaints Commission

Darwin:

Level 12, NT House, 22 Mitchell Street, Darwin NT 0800

GPO Box 1344, Darwin NT 0801

Telephone: 8999 1969

Freecall: 1800 806 380

Web: www.hcscc.nt.gov.au

Alice Springs:

Ground Floor, Centrepoint Building,

Hartley Street, Alice Springs NT 0870

PO Box 2388, Alice Springs NT 0871

Telephone: 8951 5818

If you are unhappy with the response to your complaint, you can contact:

The Commonwealth Ombudsman Darwin

Level 12, NT House, Mitchell Street, Darwin NT 0800

GPO Box 1344, Darwin NT 0801

Telephone: 1300 362 072

Web: www.ombudsman.gov.au

The Commonwealth Ombudsman Alice Springs

Ground Floor, Centrepoint Building, Hartley Street,

Alice Springs NT 0870

PO Box 2388, Alice Springs NT 0871

Telephone: 1300 362 072

Web: www.ombudsman.gov.au

Where to get help:

If you need help with an application to appoint a guardian and administrator for a disabled adult who is unable to make reasonable personal or financial decisions, contact:

Office of Adult Guardianship

2nd Floor, Casuarina Plaza, Cnr Vanderlin and Trower Road, Casuarina

PO Box 40596, Casuarina NT 0811

Telephone: 8922 7343

Help on other matters can be obtained from:

Disability Information Officers

Department of Health and Community Services

Telephone: 8922 7424

Disability Advocacy Service

Shop 1a Railway Terrace, Alice Springs NT 0870

Telephone: 8953 1422

Department of Health and Community Services

Mental Health Services

Darwin telephone: 8999 4988

Alice Springs telephone: 8951 7710

Aged and Disability Service

Darwin Community Legal Service

8 Manton Street, Darwin NT 0800

Telephone: 8982 1111

Freecall: 1800 812 953

(TTY and Voice) telephone: 8982 1177