Goods, Services and Businesses
Where to complain about -
If you have a complaint about a consumer issue (eg. quality of goods or their fitness for purpose) including shops, services, motor car traders and credit providers contact:
Consumer and Business Affairs
Ground Floor, Minerals House, 68 The Esplanade, Darwin NT 0800
GPO Box 2177, Darwin NT 0801
Telephone: 8999 1999
Freecall: 1800 019 319
1st Floor, Belvedere House, Parsons Street, Alice Springs NT 0870
PO Box 1745, Alice Springs NT 0871
Telephone: 8951 5443
Misleading or deceptive conduct:
If you have a complaint about misleading or deceptive conduct by persons or companies providing goods or a complaint about anti-competitive conduct between businesses contact:
Australian Competition and Consumer Commission
8th Floor, National Mutual Centre, 9-11 Cavenagh Street
PO Box 3056, Darwin NT 0801
Toll free: 1300 302 502
Telephone: 8946 9666
Sale, supply or hire of goods and services:
Consumers who have a dispute over the sale, supply or hire of goods and services with a shop, tradesperson or other supplier can also apply to the Small Claims Division of the Local Court to settle the dispute if the amount is not more than $10,000.
Claims must be lodged within 2 years.
Local Court (Small Claims Division)
Cnr Cavenagh and Bennett Streets, Darwin NT 0800
Telephone: 8999 6225
Cnr Hartley and Parsons Streets, Alice Springs NT 0870
Telephone: 8951 5698
Telephone or internet services:
If you have a complaint about your telephone bill or any other aspect of your telephone or internet service you should firstly refer your complaint in writing to the Customer Complaints Section of your telephone or internet company such as Telstra or Optus.
If your telephone company have examined your complaint and you are not satisfied with the outcome you can seek assistance from:
Telecommunications Industry Ombudsman Scheme
Level 3, 595 Collins Street, Melbourne VIC 3000
PO Box 276, Collins Street West, Melbourne VIC 8007
Telephone: 03 8600 8700
Freecall: 1800 062 058
TTY: 1800 675 692
If conciliation fails, the Telecommunications Ombudsman has the power to make binding awards up to $10,000 and recommendations to the value of $50,000 can be made on certain matters.
The Telecommunications Industry Ombudsman has jurisdiction over all general telephone and internet telecommunications carriers.
Where to get help:
For legal help see Legal Help Resources.