Goods, Services and Businesses

Where to complain about -

Consumer issues:

If you have a complaint about a consumer issue (eg. quality of goods or their fitness for purpose) including shops, services, motor car traders and credit providers contact:

Consumer and Business Affairs

Darwin:

Ground Floor, Minerals House, 68 The Esplanade, Darwin NT 0800

GPO Box 2177, Darwin NT 0801

Telephone: 8999 1999

Freecall: 1800 019 319

Web: www.caba.nt.gov.au

Alice Springs:

1st Floor, Belvedere House, Parsons Street, Alice Springs NT 0870

PO Box 1745, Alice Springs NT 0871

Telephone: 8951 5443

Misleading or deceptive conduct:

If you have a complaint about misleading or deceptive conduct by persons or companies providing goods or a complaint about anti-competitive conduct between businesses contact:

Australian Competition and Consumer Commission

8th Floor, National Mutual Centre, 9-11 Cavenagh Street

PO Box 3056, Darwin NT 0801

Toll free: 1300 302 502

Telephone: 8946 9666

Web: www.accc.gov.au

Sale, supply or hire of goods and services:

Consumers who have a dispute over the sale, supply or hire of goods and services with a shop, tradesperson or other supplier can also apply to the Small Claims Division of the Local Court to settle the dispute if the amount is not more than $10,000.

Claims must be lodged within 2 years.

Local Court (Small Claims Division)

Darwin:

Cnr Cavenagh and Bennett Streets, Darwin NT 0800

Telephone: 8999 6225

Alice Springs:

Cnr Hartley and Parsons Streets, Alice Springs NT 0870

Telephone: 8951 5698

Telephone or internet services:

If you have a complaint about your telephone bill or any other aspect of your telephone or internet service you should firstly refer your complaint in writing to the Customer Complaints Section of your telephone or internet company such as Telstra or Optus.

If your telephone company have examined your complaint and you are not satisfied with the outcome you can seek assistance from:

Telecommunications Industry Ombudsman Scheme

Level 3, 595 Collins Street, Melbourne VIC 3000

PO Box 276, Collins Street West, Melbourne VIC 8007

Telephone: 03 8600 8700

Freecall: 1800 062 058

TTY: 1800 675 692

Email: tio@tio.com.au

Web: www.tio.com.au

If conciliation fails, the Telecommunications Ombudsman has the power to make binding awards up to $10,000 and recommendations to the value of $50,000 can be made on certain matters.

The Telecommunications Industry Ombudsman has jurisdiction over all general telephone and internet telecommunications carriers.