Not sure where to complain?

The Ombudsman NT only deals with complaints about NT government and local government bodies, including the conduct of NT Police officers. There are many other agencies that can accept and deal with complaints about particular government and private sector functions. Even for NT government and local government complaints, there may be a more appropriate office to deal with your complaint. 

It is important that you look through the list below, to see if there is an alternative agency to address issues you are concerned about.

Alternative complaint handling offices

Access to Information held by NT government or local government
Information Commissioner
GPO Box 3750, Darwin, NT, 0801
1800 005 610
www.infocomm.nt.gov.au

Access to information held by Commonwealth government
Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
1300 363 992
www.oaic.gov.au

Banking, Financial, Superannuation, Insurance
Financial Ombudsman Service
GPO Box 3, Melbourne, VIC, 3001
1300 780 808
www.fos.org.au

Body Corporate Managers
Deputy Registrar of Land, Business and Conveyancing Agents
8999 1307
www.dob.nt.gov.au/gambling-licensing/business/property-agents-licensing/Pages/default.aspx

Centrelink
www.centrelink.gov.au

Children (services to protected children)
Children's Commissioner
PO Box 40598 Casuarina NT 0811
1800 259 256
www.childrenscommissioner.nt.gov.au

Commonwealth government agencies
Commonwealth Ombudsman
GPO Box 442, Canberra, ACT, 2601
1300 362 072
www.ombudsman.gov.au

Discrimination
Anti-Discrimination Commission
LMB 22 GPO, Darwin, NT, 0801
1800 813 846
www.nt.gov.au/justice/adc

Employment – general
Fair Work Ombudsman
www.fairwork.gov.au

Employment– NT public sector
Office of the Commissioner for Public Employment
www.ocpe.nt.gov.au

Goods, Services, and Private Businesses
Consumer Affairs
PO Box 40946, Casuarina NT 0811
1800 019 319
www.consumeraffairs.nt.gov.au

Health and Community Services
Health and Community Services Complaints Commission
GPO Box 4409, Darwin NT 0801
1800 004 474
www.hcscc.nt.gov.au

Lawyers
Law Society Northern Territory
PO Box 2388, Darwin, NT, 0801
8981 5104
www.lawsocietynt.asn.au

Legal Aid
Legal Aid Review Committee
Locked Bag 11, Darwin, NT, 0801
PH: 8999 3000

Privacy – complaints about NT or local government
Information Commissioner
GPO Box 3750, Darwin, NT, 0801
1800 005 610
www.infocomm.nt.gov.au

Privacy – complaints about private sector and Commonwealth government
Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
1300 363 992
www.oaic.gov.au

Private Health Insurance
Private Health Insurance Ombudsman
Level 7, 362 Kent Street, Sydney, NSW 2000
1800 640 695
www.phio.org.au

Public Interest Disclosures (whistleblower) for NT or local government
Commissioner for Public Interest Disclosures
1800 250 918
www.blowthewhistle.nt.gov.au

Real estate agents, business brokers, conveyancers and auctioneers
Deputy Registrar of Land, Business and Conveyancing Agents
8999 1307
www.dob.nt.gov.au/gambling-licensing/business/property-agents-licensing/Pages/default.aspx

Rentals (private)
Commissioner for Residential Tenancies
PO Box 40946, Casuarina NT 0811
1800 019 319
www.consumeraffairs.nt.gov.au

Telephone, Internet
Telecommunications Industry Ombudsman
PO Box 276, Collins Street, Melbourne VIC, 8007
1800 062 058
www.tio.com.au

Unfair Dismissal
Fair Work Commission
1300 799 675
www.fwc.gov.au

For a more comprehensive listing of other complaints handling bodies try our complaints and enquiries guide

Complaints and Enquiries Guide 

Further Information

You may also find the following links helpful:

If you are in any doubt about whether you can complain, or where to complain to, feel free to raise it with one of the Ombudsman's staff.

Telephone: 8999 1818 or Free call: 1800 806 380

Email: nt.ombudsman@nt.gov.au