Receiving your complaint

Your complaint can be made in a number of ways:

  • Online
  • In person at the Darwin Office
  • In writing
  • By telephone, fax or email

Your complaint should include:

  • Your name, address and telephone number
  • A concise summary of your complaint – who was involved, what, when and where it happened, and why the situation is unfair or wrong
  • What you have done to try and resolve your complaint and the result
  • Copies of relevant letters or other documents
  • The result you are seeking